Data Management, Enquiries & Complaints Unit

DATA MANAGEMENT, ENQUIRIES AND COMPLAINTS

• 1. LASEPA believes strongly in the Collection, collation, processing and interpretation of environmental data for the Agency.
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• 2. On a monthly basis, relevant environmental data are collected by concerned departments and these are being collated by Data Management, Enquiries and Complaints for further use.
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• 3. The summary of activities of various Departments and Units of the Agency are being archived accordingly and monthly reports of relevant data are collated for all the Departments and Units in the Agency.
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• 4. We archive and provide authoritative data and information on the environment to project students, research students, relevant Ministries, Departments and Agencies (MDAs) as well as international organizations and institutions.
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• 5. We assess compliance level of facilities in various zones and areas for improvement based on the data collated using analytical reports such as charts, bar graphs, etc as necessary.
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• 6. We collect, collate and analyze complaints and enquiries from the public and also monitor response time to the complaints received by the Agency.
• 7. We liaise with relevant departments within the Agency and other MDAs within the State in assisting to monitor enquiries and complaints and also improve response time to affected persons and communities.
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• 8. We ensure that Agency phone lines are attended to at all times and verbal complaints are documented for onward transmission to relevant departments and/or units or for further official or legislative uses.
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• 9. We monitor the No-to-Plastic-Pollution policy of the Agency in conjunction with the Agency security personnel and collect and collate plastic bags from Agency staff and visitors coming into LASEPA.
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• 10. We carry out survey questionnaire and statistics on environmental issues and determine public opinion response on environmental impacts of Agency activities and programs.
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• 11. We attend to social media chats and public complaints and enquiries in collaboration with Public Affairs Office and ICT unit, thus making the Agency website and social media handles highly interactive.
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• 12. We follow standard protocol flow charts within the Agency to ensure complaints are received, investigated, assessed, monitored/inspected and reported upon within a turn-around time of two (2) weeks.
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• 13. Within three (3) years of the THEMES Agenda the Agency has attended to Four Thousand, One Hundred and Twenty Nine (4,129) public complaintsacross all Local Government Areas (LGAs) in the State and have interacted with not less than Sixty One Thousand, Nine Hundred and Thirty Five (61,935) Lagosians on all aspects of environmental public complaints.
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If you suspect or know that someone is committing fraud or other malpractices against the Environmental Agency, contact us in confidence. We will seek to prosecute where appropriate and recover lost funds.

Email
info@lasepa.gov.ng

FOR DIRECT REPORT OF ENVIRONMENTAL INFRACTION:

Please use our Complaint Report link – https://bit.ly/EnvironmentalInformationForm 

You can also upload pictures, audios & video evidences. Thanks

Telephone
07046351295 | 08150458639 |09088091008 | 09088091009 | 08097009030 | 08097009031 | 08097009033